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Valid EX-Con-101 Exam Notes - 100% Pass Salesforce EX-Con-101 First-grade Certified

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q114-Q119):

NEW QUESTION # 114
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A. Deploy a unique chat per topic.
B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
C. Create a pre-chat form to fill out before initiating Chat.
D. Create a flow for customers to fill out before initiating Chat.

Answer: C

Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.

NEW QUESTION # 115
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editorcomponent?

A. All customers
B. All Platinum customers
C. All customers from California
D. All Platinum customers from California

Answer: D

Explanation:
The Rich Content Editor component will be visible to all Platinum customers from California. This isbecause UMS has assigned the component solely to Platinum customers using Audience Targeting, which is a feature that allows UMS to display different content to different audiences based on criteria such as profile, location, domain, or user. UMS has alsoassigned the page variation for the Home page to customers from California using Page Variations, which is a feature that allows UMS to create different versions of a page and assign them to different audiences based on criteria such as record type, fieldvalue, or ownership.

NEW QUESTION # 116
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers

A. Edit the applicable user profile.
B. Select a permission set for a given site.
C. Create a permission set.
D. Select the profile for a given site.

Answer: B,C

Explanation:
To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection of settings and permissions that give users access to various tools and functions. UC can create a permission set for each site that specifies the site access and the object permissions for the customer users. UC can then select a permission set for a given site in the Experience Builder, which will assign the permission set to all new and existing users of that site.

NEW QUESTION # 117
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

A. Commerce Portal
B. Channel Account
C. External Apps
D. Customer Community Plus

Answer: C,D

Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.

NEW QUESTION # 118
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A. Metadata API supports migrating all Communicates settings and features.
B. Metadata API is ideal when multiple work streams are involved.
C. Metadata API is ideal for when the changes are complex.
D. Metadata API can be used programmatically as well as declaratively.

Answer: B,C,D

Explanation:
Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you toretrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, becauseit allows you to handle fine- grained customizations and dependencies.

NEW QUESTION # 119
......

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